OneSource Methodology: Process

The second tenant to the GlobalServe OneSource Methodology is process. Over the years we have undertaken thousands of procurement and service management transactions on behalf of our customers. We quickly observed that many of these transactions were repeatable and multi-dimensional. Additionally, these transactions were wrapped in numerous internal efforts that GlobalServe developed in order to transact successfully. The realization that routing such transactions through well-defined processes would enable us to execute more efficiently and with a higher quality of output was obvious. Over the last eight years GlobalServe has developed continuously self-improving processes in its operations.

Spotlight

The OneSource system is multi-OEM, allowing all spend to be routed and captured through the system. Whether it is hardware or software purchasing, in 1 or 150 countries, GlobalServe OneSource, enhanced with a supply chain and support team, is the most powerful procurement system for enterprises of all sizes.

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Our approach

The OneSource system also integrates with domestic catalogs, enabling buyers to peer and transact into local in-country products and peripherals that are outside of global bid deals and then delivered through pre-established channels under pre-negotiated pricing and commercial terms. The procurement engine operates around complex workflows and service level agreements in-line with business requirements and client expectations.

What we offer

RACI
DMADV
PEACE Process (Pre-Sale, Engage, Activate, Continue, Expand/Exit)
On-Boarding Process
Transaction Management Process
Catalog/Content Management Process
Exception Triage Process
Supply Chain Escalation Process
Buyer Exception Process
ITILv3 Standards Based Process Re-engineering