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Methodology People

OneSource Methodology: People

Central to our ability to deliver procurement and service management for our customers is the imperative to have within GlobalServe the most skilled resources in international trading. These human resource skills provide us with the depth and knowledge in a broad area encompassing issues related to: taxation  tariffs, cross-geography, supply OEM trade block adjusters, in-country reseller margins, global, regional and local contracts, currency impact, among a wider range of mechanics that constitute international supply chain management and trading. Outside of international trading skills, are broader areas such as procurement and service management technology, support operations and triage, legal and contracts, all keenly tuned to GlobalServe’s specific line of business and heavily dependent on expert human resources. The result is a core team with a deep knowledge in GlobalServe’s particular space, tasked solely with the challenge of driving greater efficiencies for our customers in their procurement and service management operations.

Spotlight

Capturing the deep knowledge base that exists within the GlobalServe family was a strategic effort. Towards this end GlobalServe developed and enhanced its MIS systems around process/project development and management, supply chain management and catalog management. Additionally, we implemented a Live Chat functionality that enables our customers to communicate directly with knowledgeable staff 24x7x365, around a broad spectrum of issues. With knowledge capture, transfer and sharing we at GlobalServe are developing a strong future for our company and our customers.

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Our approach

Every aspect of GlobalServe’s operations are served by the best resources in the industry. Our approach is very simple. We hire and retain experts in their areas, around procurement and service management. These skills cross all areas of operations, from support to technology. GlobalServe then captures experiences and knowledge and where applicable developes processes to manage transactions that are repeatable.

What we offer
  • International Trading Knowledge and Expertise
  • Project and Process Management
  • Supply Chain Management
  • Local Geography Knowledge
  • OEM In-Country Knowledge
  • Tax, Tariffs, Duties, TBA, TBUs
  • Contracts and Negotiations Skills
  • Buyer and Supplier Exception Management
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GlobalServe Inc., 200 Summit Lake Drive, 2nd Floor, Valhalla, New York 10595, United States

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