GlobalServe Procurement & Service Technology

GLOBALSERVE TECHNOLOGY & SERVICE OPERATIONS GROUP DELIVER LOWER COST AND BETTER SLA PERFORMANCE

  • Global Standards Compliance
  • Better SLA Performance
  • Real-time Visibility
  • Proactive Order and Service Support

International equipment orders are a challenge. The complexity of product choices and requirements for global operations drive costs higher in both direct costs with local suppliers and with high administrative costs. GlobalServe simplifies procurement to drive those costs down.

GlobalServe technology works hand in hand with our 365/24/7 Service Operations Group to deliver cost savings and improved SLA performance for international orders.

WORLD’S BEST INTERNATIONAL IT EQUIPMENT CATALOG

For each client, Globalserve builds and maintains a customized product catalog of selected equipment options. From divergent sources and data formats, GlobalServe structures your global catalog and country catalogs which capture your overall global purchasing requirements as well as all necessary local detail. Clients typically maintain a super-set of data, but choose to only expose a portion of the data at a time.

Your GlobalServe catalog incorporates OEM currency hedge values, trade block uplifts, trademarks, trademark adjusters and customs data for every country in your worldwide operations. Separate SKU’s are provided for every country to assure that the equipment fits the need in every country.

Before any data is released to your catalog, we carefully perform quality checks on the data to assure that it is both correct and that it is displaying correctly with all required functionality.

Our care in creating and maintaining your product catalog is a key foundation of our ability to always deliver the right product with the right SKU to the right location with the right local currency and the right uplifts and markups.

We continuously update the catalog to reflect new products, new OEM currency hedge factors and other information. With GlobalServe, your users can easily get the very latest pricing and place and track orders from wherever they are, with any country in your world as a destination.

COMPREHENSIVE TRANSACTION MANAGEMENT THROUGHOUT THE EQUIPMENT LIFECYCLE
- FROM QUOTE TO DEPLOYMENT TO SERVICE TO ASSET DISPOSAL


SLA performance management tracking rides along each GlobalServe order from quotation to deployment and servicing. During the onboarding process, each of our clients can specify how they would like SLA arrangements defined and implemented.

From that point forward, GlobalServe automatically monitors the SLA performance for every quote, every equipment order and every service order. When the GlobalServe system detects a pending breach of SLA, our Operations Group springs to action to resolve the issue – often before our clients are even aware of any potential problem. Our proactive responses resolve the problem with an absolute minimum impact on your organization. We save you the resource cycles to track and resolve the many issues that arise with international orders.

You can establish not only authorization levels, but transaction approval and workflows to match your way of doing business using the core configurability of GlobalServe.

STREAMLINED BUYING PROCESS FOR YOUR USERS

Your authorized users can easily buy the right equipment for the location that meets your global requirements. They can easily see the total cost in local currency, in dollars, or in any other currency they wish.

Users are protected from ordering out of date equipment because our catalogs are kept scrupulously up to date. This saves your users and your organization resource cycles to get the right equipment programmed into the order. With GlobalServe they never order the wrong equipment. We hear frequently from new customers that orders with mistakes were too common with their previous suppler and that with GlobalServe, the problem orders are driven to an absolute minimum.

ABOVE-COUNTRY MANAGEMENT – LOCAL TOUCH

GlobalServe technology and our Service Operations Group work together to allow you to manage your IT equipment supply chain above the country level, lowering overhead costs of operations in any single country.

The GlobalServe network of 494 Local Reseller Service-Providers provides a tightly managed local touch to service your end users. With GlobalServe you have confidence that your equipment flow adheres to your global technology standards, your purchasing practices and processes and your service level requirements.

We call this Supply Chain Confidence.